Valori Borland

Corporate Director
Ritz Carlton

Check out the incredible speaker line-up to see who will be joining Valori.

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Day THree: Brace Yourself, Even MORE Disruption is Coming: Meeting the Needs of Your Customer in 2025

Friday, May 3rd, 2019

09:25 Creating a Service Excellence Culture

Known for its remarkable culture of service, the Ritz Carlton is constantly looked at as an example of best experience practices. Join Valori Borland during this session as she imparts to the audience some tips and tricks to reaching service excellence. Valori will be discussing:

Differentiating your company from the competition by consistently offering service excellence
Developing a customer-centric culture within your organization to drive brand loyalty
Improving your employee engagement through service values and empowerment to reduce turnover