Next Generation Customer Experience 2017 (past event)
March 27 - 29, 2017
Contact Us: 1.888.482.6012
Sami Nuwar
World Wide Customer Experience Director
Lenovo
Check out the incredible speaker line-up to see who will be joining Sami.
Download The Latest AgendaDay One: Mining, Mapping and Measuring: How to Master Essential CX Strategies
Friday, January 6th, 2017
23:45 Panel: Prioritizing Your CX Projects: Road-Mapping Short and Long Term Initiatives
An effective CX strategy takes up a lot of resources, such as technology spend and talent. And sometimes those resources can be scarce. How do you best allocate those resources to projects in your pipeline? Join this panel to hear how this group of top cx strategists are mapping out their projects based on customer need and organizational resources. Panelists will discuss the following:
•Identifying top pain points through continuous feedback monitoring to know what experiences you should be working on improving
•Knowing the budget you have and understanding it’s limitations •Identifying the easier fixes to go after now and create a map that strategizes how to attack the long term issues
•What teams are involved in putting together your roadmap/who sees it and uses it once it is completed?
•Identifying top pain points through continuous feedback monitoring to know what experiences you should be working on improving
•Knowing the budget you have and understanding it’s limitations •Identifying the easier fixes to go after now and create a map that strategizes how to attack the long term issues
•What teams are involved in putting together your roadmap/who sees it and uses it once it is completed?