Next Generation Customer Experience 2017 (past event)
March 27 - 29, 2017
Contact Us: 1.888.482.6012
Michelle Buretta
Customer Experience Manager
Genworth Financial Inc
Check out the incredible speaker line-up to see who will be joining Michelle.
Download The Latest AgendaDay One: Mining, Mapping and Measuring: How to Master Essential CX Strategies
Friday, January 6th, 2017
14:25 Workshop B: Avoiding Analysis Paralysis: How to Pull the Trigger on a New CX Initiative or Strategy
After you’ve analyzed all the data you can about your customer and their interaction with your brand, how do you put it all into a plan and follow through? Join this hands-on workshop to learn -
• How can you move past the ‘what-if’s’ that are standing in the way?
• Understanding that ‘change is a process not an event’
• How can you move past the ‘what-if’s’ that are standing in the way?
• Understanding that ‘change is a process not an event’