Melissa Douros

To build an effective and all-encompassing cx strategy, it must be adopted by all business lines and functions within your organization. Creating this kind of change across a large institution is both daunting and a long process. This change must come from the heads of departments, early adopters and leaders within your organization. Creating cultural buy-in requires an internal branding strategy and clear corporate communication tailored to the functions within your organization. Join this session to hear more about how you can work through periods of change and inspire your whole company to see the benefits of a customer centric culture