Next Generation Customer Experience 2017 (past event)
March 27 - 29, 2017
Contact Us: 1.888.482.6012
Maggie Lang
Senior Director, Guest Marketing
Kimpton Hotels
Check out the incredible speaker line-up to see who will be joining Maggie.
Download The Latest AgendaDay Two: Creating a Customer Centric Culture: Aligning Your Organization Around Your Most Valuable Asset
Monday, February 6th, 2017
11:55 Establishing a Holistic Long Term CX Strategy Instead of Project Based One
Sometimes it seems like CX strategy involves completing project after project. Often those projects don’t even seem to be cohesive and involve different elements of your customers journey rather than all of them at once. Join this session with Maggie Lang from Kimpton Hotels to learn more about how to:
·· Be looking holistically at cx instead of taking it one project at a time
·· Moving past your grassroots beginnings and starting to understand how you company can be putting cx at the center of all business decisions.
·· Be looking holistically at cx instead of taking it one project at a time
·· Moving past your grassroots beginnings and starting to understand how you company can be putting cx at the center of all business decisions.