Lisa Hess

Vice President of Marketing and Customer Engagement
Lancaster General Health

Check out the incredible speaker line-up to see who will be joining Lisa.

Download The Latest Agenda

Day Two: Creating a Customer Centric Culture: Aligning Your Organization Around Your Most Valuable Asset

Monday, February 6th, 2017

09:15 Fire-Side Chat: The Power of CX Councils, Advocate Teams and Working Groups

Every organization approaches their customer experience strategy, structure and governance a bit differently. A great first step if you don’t have an overarching cx strategic department is establishing a cx council or pulling together an advocate team. These teams champion customer experience across all departments and meet together to work on strategic projects. Join this fire-side chat with Lisa Hess to learn more about-

• Who are the best people to bring together in a CX steering committee within your organization? • What are the steps to establishing a meaningful group like this with real impact?
• How do you bringing these people from different departments together given their focus on other priorites?
• Making sure your organization understands the impact that a group like this can have, given the background that all individuals will be able to bring to the table