John Cecilian

Sr. Director of Business Strategy and Emerging Markets
Clutch

He has over 15-years of experience holding leadership roles for some of the greatest lifestyle brands of our generation. He has had the opportunity to work for ANF, Michael Kors, Quiksilver, and Under Armour. Most recently John has brought this retail knowledge and expertise to Clutch. Clutch transforms the way B2C brands identify, understand, and motivate their core customers to become loyal brand zealots. He was brought on to serve as SME and strategist for the business Development, Marketing, and Strategy teams at Clutch. John holds a Bachelor of Arts in Organizational Psychology from Duquesne University, and a Masters in Business Administration from Villanova University.

Check out the incredible speaker line-up to see who will be joining John.

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Day Two: Creating a Customer Centric Culture: Aligning Your Organization Around Your Most Valuable Asset

Monday, February 6th, 2017

12:15 PANEL: Say No to Silos! Centering Customer Experience By Blurring Siloed Department Lines

Customers expect the experience across all of touchpoints, both online and off, to be consistent and seamless. How can this experience be seamless if the internal departments that have control over each experience are siloed and don’t work with each other to coordinate the whole customer journey? Join this panel to here more about:

• Pinpoint the internal departments you need to collaborate within in order to have an end to end picture of your customer
• Build relationships with these business partners and department heads in order to understand their priorities and help them understand yours
• Instill the importance of customer experience across the organization with trainings and CX advocates
• Create common objectives and organizational goals