Jeremy Dunn

Senior Director of Sales and CX Strategy
OpinionLab

Jeremey Dunn is a Senior Director of Sales and CX Strategy at OpinionLab and there are few things he’s more passionate about than empowering companies to improve their customer experience through the smart application of technology and VoC data. In fact, he can’t believe OpinionLab actually pays him to do it for some of the top companies in the US and Canada (but is incredibly grateful they do). It might seem odd, but when you break it down it makes a lot of sense because it perfectly combines some of his favorite things: helping people, solving complex problems, creative thinking and curiosity. Jeremey is a proud graduate of Michigan State University and when not working with clients you’ll find him spending time at home in Detroit with his wife, three kids and dog… or searching the woods of nearby golf courses for the ball he hit there moments before

Check out the incredible speaker line-up to see who will be joining Jeremy.

Download The Latest Agenda

Day One: Mining, Mapping and Measuring: How to Master Essential CX Strategies

Friday, January 6th, 2017

23:45 Panel: Prioritizing Your CX Projects: Road-Mapping Short and Long Term Initiatives

An effective CX strategy takes up a lot of resources, such as technology spend and talent. And sometimes those resources can be scarce. How do you best allocate those resources to projects in your pipeline? Join this panel to hear how this group of top cx strategists are mapping out their projects based on customer need and organizational resources. Panelists will discuss the following:

•Identifying top pain points through continuous feedback monitoring to know what experiences you should be working on improving
•Knowing the budget you have and understanding it’s limitations •Identifying the easier fixes to go after now and create a map that strategizes how to attack the long term issues
•What teams are involved in putting together your roadmap/who sees it and uses it once it is completed?