Brian Anderson

Principle Designer
Cox Communications

Brian Anderson is a Principal Designer with Cox Communications. He specializes in Design Thinking and is working on a culture change in Cox through employee-facing projects like improving new employee onboarding and dashboards for investigating and responding to breaks in the cable plant. He has been practicing the science and art of User Experience for 20 years with companies such as AT&T, Panasonic, and IBM. He has been granted 6 U.S. patents for design on mobile phones and security applications.

Check out the incredible speaker line-up to see who will be joining Brian.

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Day THree: Brace Yourself, Even MORE Disruption is Coming: Meeting the Needs of Your Customer in 2025

Friday, May 3rd, 2019

10:15 Role of User Experience in Reimagining Employee Experience - Case Study in Employee Onboarding

Creating a customer centric culture begins with finding the right employees to represent your brand. How you find this talent and onboard them to provide the best possible experience is key to their success and in turn, your company’s success. Join this session to learn more about how T.S. Balaji and the Cox team are cultivating a customer centric culture both leading up to a new employee’s first day as well as the moment they walk through the door. He will be discussing

- How to engage the employee leading up to Day 1 ensuring they know what is required of them and building a relationship with their manager
- Providing a positive experience their first day and week by fully anticipating their needs and questions
- Creating a culture that helps the new employee establish relationships and find their place throughout their first year of employment