Bart Guthrie

Neurosurgeon
University of Alabama at Birmingham

Bart is a recognized leader in the development of translational technology aimed at improving patient care and holds several patents in the field. He developed OmniSite, a computer-based image-guided neurosurgical system currently licensed to Integra Lifesciences Corporation (NASDAQ: IART). He also directed development of the technology for, and was co-founder of, Emageon, Inc., a medical imaging company which went public (NASDAQ: EMAG) and was ultimately acquired. He’s currently Principal Investigator in several institutional grants that support development of information and surgical technology. He is a practicing neurosurgeon at the University of Alabama at Birmingham (UAB). Bart holds a BS and MD from UAB, where he did graduate study in biophysics, and performed his surgical training at the Mayo Clinic and Stanford University. He is an avid runner and swimmer in addition to being a musician and composer when he can find the time.

Check out the incredible speaker line-up to see who will be joining Bart.

Download The Latest Agenda

Day Two: Creating a Customer Centric Culture: Aligning Your Organization Around Your Most Valuable Asset

Monday, February 6th, 2017

14:40 It’s Not Brain Surgery: Improving Customer Relationships, Profitability, and Capability with Mobile Merged Reality and Virtual Presence

16:10 Champagne Roundtable Discussions (35 Minute Back to Back Tables):

Be sure to join these interactive roundtable sessions and take a deep dive into the specific areas you came to discuss. Opportunities to sit and learn from executives like these do not exist elsewhere. Take control of your own event experience. Don’t be shy! Ask questions (or answer them!) of other conference attendees who are dealing with the same challenges as you.
·· Network with industry peers with very similar challenges, interests and responsibilities
·· Take a deep dive into a niche topic in an intimate and informal setting moderated by a subject matter expert
·· Don’t miss out on the discussions you want to participate in—you’ll get to select a new topic after 35 minutes

1.Thinking OmniCommerce: Being Where Your Customer Needs You To Be
Karen Kallet, Chief Digital Officer, Bank of Internet

2.Avoiding the Creep Factor: Personalizing Experiences Without Crossing A Line
Christopher Barefoot, Vice President of Communications & Guest Relations, Opus One Winery

3.Your Frontline Hates CX: Here’s What To Do About It
Sarah Simon, VoC Consulting Director, Confirmit

4.Hidden ROI in Your CX Initiatives
Speaker to be named, inMoment

5. How Why'd Is Your Customer Experience Gap?
Doug Roerden, Vice President for User Experience Design Strategy, Fidelity Investments

6. The commoditization of data: Why agile customer insight is the new gold standard for decision makers
Jenna Dorman, VP Business Development Tech and Telecom, Vision Critical

7. It’s Not Brain Surgery: Improving Customer Relationships, Profitability, and Capability with Mobile Merged Reality and Virtual Presence
Dr. Bart Guthrie, Neurosurgeon, University of Alabama at Birmingham

8. Be Where Your Customers Are: How To Use Mobile And Social Tech To Enhance CX
Marty Ciszon, Digital Servicing | Senior Manager, Discover

9. High Frequency CX: How Lighter, Better and Frequent Experiences Empower Consumers and Engender Positive Sentiment
David Embree, Product Owner – Mobile & Guest Experience, Lululemon

If you are interested in leading a roundtable during this time, please be in contact with Harvey Golub, at Harvey.golub@wbresearch.com