Mediacenter

Customer experience is being cited as the last sustainable source of brand differentiation which many businesses are investing in. Simply put, today's consumers expect more, and they expect it across all the channels they use to engage. This year's benchmarking report contains data across the trends shaping the next generation of customer experience, including: - Identifying key KPI's - Increasing influence with business stakeholders - Implementing a holistic focus on experience into the business Click the image to the left to download your free copy!

In this webinar, you will get an in-depth look at her key customer leadership competencies: accountability and alignment around experience. Learn how to: Give leaders a framework for guiding the work of the organization Unite accountability as customers experience your service Break down silos when it comes to customer service Align operations around customer experience delivery and innovation Main Speaker: Jeanne Bliss, Founder of Customer Bliss, and Author of Chief Customer Officer 2.0

Business leaders across industries now recognize that customer experience is a priority and a key differentiator. These organizations recognize the importance of proactively managing the customer experience across all touch points, including call centers, digital experiences, and in-store experiences. In this year's report, NGCX Executive Director Kristin Schoenstein outlines the latest innovations in CX strategy. Click the image to the left to download the report now!

Businesses now realize that customer experience is not only a business priority, but also a key brand differentiator. With this in mind, customer experience executives have worked to influence the customer experience at every touch point. This report covers:  - Marketing personalization  - Delivering great experiences across channels  - Embracing the pervasiveness of customer feedback Click the image to the left to download the report now!

Every year, NGCX brings together more than 250 senior-level customer experience and marketing professionals from across the country. Past participants include but are not limited to; Zappos, Zipcar, Gap, John Deere, Google, Deloitte, Citrix, Nintendo, Oracle, PETCO, Coca Cola, Starbucks, Sony, and more. Click the image on the left to download the 2017 Attendee List! 

In this exclusive presentation, Margaret Kedziora, Director Customer Care & Quality for Philips Lighting and her colleague Eddy Wong, Six Sigma Black Belt and Customer Care & Quality professional discuss understanding customer expectations and consumer insights that can be gleaned from all interactions. Click on the image at left to download the PDF.

In this exclusive presentation, Bill Hoffman, SVP, Cunsumer Insights at Best Buy discusses, customer journey mapping. Click on the image at left to download the exclusive presentation and share it with your colleagues or use it as the basis of your next meeting.